Cloud Communications
Business communications that never miss a customer.
We host and manage 3CX phone systems, put virtual receptionists on your lines to answer, route and follow up on calls, and connect SMS so customers get confirmations and links on their phones.
Photo: Shixart1985, CC BY 2.0
Capabilities
What's included
Hosted 3CX phone systems
A cloud PBX for your whole team on desk phones, mobile and desktop, with extensions, queues and call flows managed by us.
Virtual receptionist and AI voice agents
Calls answered in a natural voice using your hours, services and policies, with appointments, messages and warm transfers to staff.
Business SMS
Confirmations, reminders, directions and payment links sent by text.
Numbers and porting
Keep your existing numbers where possible, or add new ones. We coordinate the move.
Call recording and reporting
Recordings and call reports to train staff and plan cover.
Local support
Changes and troubleshooting handled by our Nassau-based team.
How it works
A clear path from first call to go-live.
- 1
We review your lines, numbers and call patterns.
- 2
We design call flows and receptionist rules with you.
- 3
We configure, test and port numbers.
- 4
We go live, train your team and support changes.
Platforms
3CX · ElevenLabs · Twilio
Customer stories
Cloud Communications in practice
Gaming & Entertainment
A Bahamian gaming operator runs one hosted phone system across its head office and branches.
A hosted 3CX system with 47 extensions, and an AI receptionist on the main linethat routes callers to the right department, branch or extension.
Read the story →
Logistics & Maritime
A freight and logistics company moves to a hosted business phone system with a local 242 number.
A 19-extension hosted 3CX system with a local 242 number, set up, activated and supported by Formartiq, with ongoing AI and service management.
Read the story →
Construction & Industrial
A Grand Bahama industrial group answers its main lines with an AI receptionist on a hosted phone system.
A hosted 3CX department with its own SIP trunk and local 242 numbers, an AI receptionist on the main line, and an ongoing automation engagement.
Read the story →
Logistics & Maritime
A Freeport maritime services company connects its business lines to a hosted phone system and trials AI for customs paperwork.
A carrier SIP trunk connected to Formartiq's hosted 3CX, with Formartiq handling testing with the carrier,, and a trial AI assistant that drafts customs classifications for broker review.
Read the story →
Security & Monitoring
My Alarm Guy gets independent, off-site monitoring that pages staff when its alarm feed goes quiet.
An off-site monitoring service that checks the alarm monitoring system around the clock and alerts staff by SMS, phone call and team chat, alongside a hosted phone system and automated customer messaging.
Read the story →Industries
Where this works well
Construction & Industrial
Phone systems, digital paperwork and automation for contractors, suppliers and industrial operations.
Learn more →Logistics & Maritime
Contractor portals, digital paperwork and automated updates that keep operations moving.
Learn more →Gaming & Entertainment
Reliable, monitored systems for operators that can’t afford downtime.
Learn more →Professional Services
Paperless client onboarding, e-signatures and automated follow-ups.
Learn more →Related solution
AI Receptionist & Phone Ordering: answer, route and take orders on every call.
Talk to us about cloud communications.
Every engagement is quoted to your needs. Contact us for a quote.
Or call +1 (202) 410-6806