Insights
Practical guidance on going paperless and automating the work.
Short, useful articles from our team, drawn from the systems we design, build and support every day.
Photo: Larry D. Moore, CC BY 4.0
Paperless & automation · 7 min read
How to take a small business paperless, step by step
A practical, staged approach to replacing paper forms, files and receipts, and automating the work that follows.
Cloud telephony · 6 min read
Moving your business phones to the cloud: a practical checklist
What to check before you switch from an old phone system to a hosted one, from numbers and internet to call flows and staff habits.
Ordering & payments · 5 min read
Taking phone orders without tying up your counter staff
How restaurants and cafés can automate phone orders while keeping accuracy high and card details off the phone.
Customer contact · 4 min read
Designing a call flow your customers won't hate
Simple principles for auto attendants, queues and after-hours handling that respect your callers' time.
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